FAQ

Buyers

Your order will be completed as soon as your payment is registered. It should take only a few minutes, however the timeframe may differ depending on the payment method and your payment provider. If you need an update on the status of your order, please create a ticket.

Still have a problem?


All products are delivered to you via email. You can find the keys in the order confirmation sent to your inbox. Be sure to check your spam folder as well.

Alternatively, the recently purchased keys are accessible from your account Download Serial Keys. Please, click the Download Serial Keys to view the purchased activation code. 

Still have a problem?


Windows 10 Activation Guide.

In case of any problems with key activation, please try phone activation instead.
Here is how you can find it:

  • Click on Start icon and select Settings / Update & 01 security / Activation.
  • Select Activate by phone.
  • Select your country in the drop-down menu and follow the on-screen instructions.
  • Call the toll free number and follow instructions to activate your Windows.

If you are having any issues with the first two steps, you could also try following to start phone activation by a system command:

  • Open Run window (can also be found under "Start").
  • Type in SLUI 04 and follow with enter.

The rest of the steps should be the same.

Make sure that you are trying to redeem the code on the same version of the OS, mismatch between Home/Professional/etc versions may cause additional issues.

-----------------------------------------------------------------------

0x803F7001 - error message.

Method 1 : 

1. Proceed to "Settings app" and "Update and security" -> Activation screen.
2. Click "Change product key button".
3. Enter one of the following codes : 

Windows 10 Home: YTMG3-N6DKC-DKB77-7M9GH-8HVX7 // TX9XD-98N7V-6WMQ6-BX7FG-H8Q99
Windows 10 Pro: VK7JG-NPHTM-C97JM-9MPGT-3V66T
Windows 10 Home N: 4CPRK-NM3K3-X6XXQ-RXX86-WXCHW
Windows 10 Home Single Language: BT79Q-G7N6G-PGBYW-4YWX6-6F4BT
Windows 10 Home Country Specific: 7B6NC-V3438-TRQG7-8TCCX-H6DDY
Windows 10 Professional N: 2B87N-8KFHP-DKV6R-Y2C8J-PKCKT

Proceed with the on screen instructions, you should receive "we couldn't activate Windows" error message.

4. Go back to steps 1 & 2, but this time redeem the code you have purchased on our site.

Method 2 : 

1. Enter one of the generic codes provided in "Method 1".
2. Click Start, type: CMD
3. Right click CMD
4.Click Run as adminstrator
5. At the command prompt, type the following commands:
slmgr.vbs -ipk xxxx-xxxx-xxxx-xxxx (allows you to replace the current product key with the specified)
xxxx-xxxx-xxxx-xxxx - represents your product key
6. Hit Enter on your keyboard
7. Exit the command prompt
8. Restart your computer


Still have a problem?

No, we do not sell physical products. All goods sold are digital and are delivered to your email address within mere minutes after the purchase. That is why we do not require you to provide your address.

Still have a problem?




The DirectGames Marketplace does not provide the delivery of physical products i.e. boxes or DVDs. All products sold through GAMIVO are digital. Buying is therefore very fast and easy with no shipping costs. The delivery takes only a few minutes.


Upon a successful purchase you receive a fully legitimate, digital activation code sent to your email address. All you need to do then is to follow the product activation details and use the code on the correct platform: Steam, Blizzard app, Origin, Uplay, or any other, specified in the description.


Please, be sure to check the regional, language, platform, or any other restrictions on the product page.


Still have a problem?



Please make sure to check either your e-mail address or the support section on our website. Some orders may have been held due to security reasons and will require additional authorization from the buyer.

See if you have received any automated messages with e-mail confirmation request, and if not reach out to us.

Still have a problem?



One of the games purchased might have been a pre-order, or an offer is out of stock. Please, contact us via a ticket and we will be happy to clarify that for you.

Still have a problem?




The worldwide availability of the products sold ensures constant competition for the best quality and the lowest prices among the supply . Our supplers go through a thorough verification process to ensure they are trusted and their offers are legitimate.


We constantly monitor the products and sales on our website to guarantee the best quality of services provided.

Still have a problem?




Windows 7 Activation Guide.

In case of any problems with key activation, please try phone activation instead.
Here is how you can find it:

  • Click on the Start icon 01 and select Computer / Properties.
  • Select Activate Windows now.
  • Follow with Use the automated phone system to activate option.
  • Select your country in the drop-down menu and follow the on-screen instructions.
  • Call the toll free number and follow instructions to activate your Windows.

If you are having any issues with the first two steps, you could also try following to start phone activation by a system command:

  • Open Run window (can also be found under Start), type in SLUI 04 and follow with enter.
  • Press the Windows button + R, type in slui4.exe and press enter.

The rest of the steps should be the same.


Still have a problem?



Payment

If you received balance for your order, it should be available within no more than a few minutes.
Refunds to the original method of payment may differ in duration depending on the payment method used. Once the payment is sent from to your account, it may take up to a few days for it to be registered.

Still have a problem?




You can pay for your purchases with one of numerous payment methods depending on your region and the chosen currency. All the available methods will be visible at the payment step of your purchase.

The available payment methods are also visible at the vey bottom of the page.

Still have a problem?




Please, make sure that you entered all the payment details correctlyand that you have the sufficient amount on your account. Should the issue persist, please contact us via a ticket.

Still have a problem?




Most of them are registered on our account within a few minutes. For the ones that take longer, should that happen, we encourage you to check the payment status with your payment provider.

Still have a problem?




All the necessary information is sent to you in the confirmation email once you place the order. Additionally, you can find the details regarding your order under Order History tab on your account.

Still have a problem?




Your payment details are securely stored and available only to you. We have several systems in place to precent any fraudulent activity. You can safely place your order.

Still have a problem?




You will get a notification right away. It should not take longer than a few minutes.

Still have a problem?




Others

You can return unused products within 7 days as long as you have purchased the Customer Protection Program for that product.

Please, create a support ticket and we will happily assist you further.

Still have a problem?




This usually means that code could not be recognized by the platform. Please, double check if you are activating it correctly. You can use the ‘Activation Details’ section in product description for reference.

Also, try to retype the code and look for any possible typos.

If the problem persists, please make sure to contact our support team.

Still have a problem?




Once activated, digital products cannot be returned. Therefore a refund is not possible.

Still have a problem?




Yes, and we will be very thankful.
Any feedback is greatly appreciated. Other than questions, if you have any suggestions or ideas that you would like to pitch to the our staff, feel free to send those in a ticket. Thank you!

Still have a problem?




Certainly! If you are unable to find the answer to your question in our FAQ, please create a support ticket. We will be happy to assist you.

Still have a problem?




Although there is no particular time frame, we make sure that each case is resolved as soon as possible.

Due to the nature of the issues reported to the merchants they may take longer. Depending on the additional information required to resolve the issue it may take up to a few messages exchanged with the Customer Service to reach a conclusion.

Customer Service is available 24/7, so you can rest assured that we attend to all questions and issues

Still have a problem?




We will take over resolving this matter for you. We wish to ensure your issue is resolved as swiftly as possible.

Still have a problem?




These abbreviations indicate regional restrictions for the offer. EU for European Union, US for United States, EMEA for Europe, Middle East, Africa. Products labeled with those can be activated only in the specified regions. ‘Global’ products can be activated anywhere in the world.
In addition, you will find the details regarding any restrictions in the description of the product. Please, remember that you can also filter your search by the region.

Still have a problem?




Please, confirm that you used the correct email address for your purchase and check your spam folder.
You may verify whether the order was properly placed by viewing 'Download Serial Keys' tab on your account.

Still have a problem?



Communication with customers should be done only in English.

Still have a problem?




The platform and the activation details are available on each product page. Be sure to check the instructions there. You may also find the information under the Download Serial Keys tab of the Order History section of your account. Simply click the button ‘How to Activate’ for detailed instructions.

We've also prepared some simple activation instructionals in our Support Center.

Activation Guide - Steam

Activation Guide - Origin

Activation Guide - Battlenet

Activation Guide - Uplay

Activation Guide - GOG


Still have a problem?




You should contact our support center. Most likely seller made a mistake. We will do our best to clarify the situation as soon as possible.

Still have a problem?




You can find your tickets in the Support tab on your account. Once there, you will find additional tabs for any open, waiting, and closed cases.

Still have a problem?




Welcome to Direct Games! We are an online store that provides you with immediate access to some of the best and latest games out there. What makes our store unique is that you can buy games on the spot and you can also acquire software and other amazing things within a few minutes.

We believe it’s very important to avoid spending a lot of money on games. If you’re the type of gamer that enjoys lots of titles, you can easily end up spending too much if you buy most of the new titles. Which is why Direct Games is here, to help you save a lot of money really fast. We created Direct Games with the idea of offering you high quality games without the need to pay a lot of money.

And the best part with Direct Games is that we are always updating our store with the latest games. You can buy any game you want day one, upon its release. And since everything is delivered digitally, you never have to worry about any delivery issues or anything like that. The delivery process is quick, reliable and we always strive to make it as simple and as fast as possible. We also have a dedicated support system, so if you have questions or inquiries we will be there to assist all the time. You can even access a professional refund system, in case you didn’t use a key and purchased by mistake.

Direct Games also focuses on making it easy to buy game keys and software keys safely. You will have encrypted purchases every time you work with us. No one can access your info, and you can keep it anonymous as you see fit. We truly believe of bringing you the ultimate gaming experience, one that brings in front amazing games at a very affordable price.


Plus, we are always looking forward to helping the community. If you want us to bring you a game to the store, all you have to do is to browse the store and let us know. We will be more than happy to help you with any inquiry. Plus, if you want to find a best seller you can easily go towards the bottom of our main page and see featured, latest and best selling games. This way you will get access to a great selection of games everyone wants to enjoy. Check out Direct Games today, we guarantee it will take your gaming experience to the next level!
Still have a problem?