Refund Policy

Return & Refund Policy 

DELIVERY 

Orders shall be delivered only in Digital Code. We shall use email for delivering products to the buyer.

Product Key will be delivered to your email after you complete the payment. We are not sending physical delivery, The DirectGames does not provide the delivery of physical products i.e. boxes, sticker or DVDs. All products sold through DirectGames is digital. Buying is therefore very fast and easy with no shipping costs.

During working hours (including weekends), the codes you purchased will be e-mailed to your registered e-mail address within 90 minutes. If purchased during non-working hours, the delivery may be delayed until the next morning. 

Please read this policy carefully. Your satisfaction as a customer is very important to us.

We issue refunds on our products on following 5 terms :

1.Full refund within 60 Days, if the customer received a unusable licence   - but first must contact our support, to determine that licence is not working due to the licence itself and not by some other means (faulty installation, wrong product version installed, malware or virus corruption of system files etc..)

2. Full refund within 60 Days, if the customer did not receive a licence at all, via Email.

3. NO REFUND if the customer received a working licence.

4. Key cannot be refund after actived. Ordered Key Change  within 1 Year, if customer is having problems with licence, after activating it. The whole keys are guaranteed for 1 year from the date of purchase.

5. All key must be used within 60 days. If Key not used within 60 days become unusable. Must use the key within 60 days of purchase.

6- The customer cannot return the license after receiving it with e-mail. Digital products are non-refundable products.

To receive a refund, the buyer has to contact us via e-mail: info@directgames.store

DirectGames reserves the right to check the product key for Activation details  within seven calendar days. If the test reveals that the product key has already been activated, after the purchase, DirectGames has the right to refuse refund, since the purchased service has been provided as agreed.

How can I get my Refund? 

Our refund policies are simple. You can claim refund by:

Send us an email at info@directgames.store

Methods of Payment and Refund 

When returning an item how you paid for your item will determine how your refund is processed. 

Credit / Debit Card – Your refund will go back to the same card you purchased on. 

PayPal – This will be debited into your PayPal account straight away. 

Partial Refund 

Partial Refund are allowed subject to confirmation from our back office staff. Partial refund will be made in case of partial refund. 

Unethical order & Cancellation Policy 

In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and directgames.store will not be liable to pay any refund to you in all such cases. 

Refund Cycle: 

Complete refund process normally takes about 5-7 working days from the date of confirmation of refund.